Terms

Terms And Conditions

  • THESE TERMS AND CONDITIONS ("TERMS AND CONDITIONS") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF Online Techie Support’s COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH Online Techie Support. PLEASE READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS PERTAINING TO YOUR AND OUR RIGHTS AND OBLIGATIONS FOR THE Online Techie Support SERVICE. "AGREEMENT" THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, THE ACCEPTABLE USE POLICY ("AUP") AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND Online Techie Support (THE "AGREEMENT"). You must agree to the Terms and Conditions in order to be eligible to use the Online Techie Support Portal (defined below), or obtain Services (defined below). If you choose not to submit a Plan Order, then the entire "Agreement" between you and Online Techie Support consists of these Terms and Conditions, and the AUP and the Privacy Policy.

DEFINITIONS

  • Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and AUP and are incorporated by reference to these Terms and Conditions. "YOU" "You" means you individually, any person, including any employer that you are acting on behalf of. "SERVICES" AND "Online Techie Support PORTAL" All references to "Services" refer to any Online Techie Support service plan that you enter into with Online Techie Support through use of the Online Techie Support web portal located at www.onlinetechiesupport.com (the "Online Techie Support Portal"). These Terms and Conditions govern all plans available through the Online Techie Support Portal, and any use of the Online Techie Support Portal. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services ("Plan Order"). Incident Services Online Techie Support offers incident based services, which entitles you to access our certified technical support agents 24/7 for the number of incidents specified in the contract. An incident is calculated as an occurrence of defect that is reported by you. On your purchase of service you are entitled to support for any number of devices for which support has been purchased, with each device you are entitled to support for two peripherals. Peripherals include printer, fax machine, digital camera, smart phones, wireless router, network switch, and gaming console. Unless otherwise communicated to you no additional peripherals would be supported in your contract. In this duration you are free to call our technicians any number of time for technical issues with your computers / peripherals included in the plan.

MATERIALS

  • "Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Online Techie Support Portal; said materials are the proprietary and copyrighted work of Online Techie Support and/or its suppliers. The definition of "Materials" does not include the design or layout of the www.onlinetechiesupport.com web site or any other Online Techie Support owned, operated, licensed or controlled site. "SOFTWARE" "Software" means a computer program of any kind, whether owned by Online Techie Support or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws.
  • Unlimited email and phone support
  • Set up and configure your internet connection
  • PC Optimzation, Set up and configure antivirus, antispyware, and resolve all PC issues

SUBMISSION OF PLAN ORDERS; SERVICE PLANS

  • You may order Services by submitting Plan Orders through the Online Techie Support Portal. Once Online Techie Support accepts the Plan Order submitted by you, then you will receive an email from Online Techie Support at the email address that you provide or have provided to Online Techie Support as part of the Registration Process for the Services. Online Techie Support is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Online Techie Support of a Plan Order, you will have a Service Plan.

UNDERTAKING

  • Subject to the Terms and Conditions, and the specifics of each Service Plan, Online Techie Support will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Online Techie Support will attempt problem diagnosis and a solution over the telephone, through chat or email, or other means as it deems most appropriate under the circumstances. All undertakings under Service Plans are subject to Online Techie Support’s Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us in US at +1-888-882-0967. PAYMENT Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Online Techie Support has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been so made.
  • MONEY BACK POLICY

    • You are entitled to receive 100% of your money back in case we are unable to solve even one your computer / peripherals related issues to your satisfaction, or not solved within the time frame promised to you. If for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy.For this you would be required to send a mail to support@onlinetechiesupport.com in stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 working days on details of your refund. Refund You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $49 would be deducted from each PC subscription at the time of cancellation. There would be no refunds in case of incident based support if at least one of your issues has been successfully resolved. In case you have used our service and still file a chargeback, your account may become ineligible to receive a refund from us as below: - For our subscription-based plan the Money-Back Guarantee is valid for 15 days, beginning at the time of online purchase. - For our incidental plans, the Money-Back Guarantee is valid for 7 days, beginning at the time of 1st Incident.
    • PRIVACY POLICY

      • This privacy policy explains how ONLINE TECHIE SUPPORT collects, uses and discloses personal and other information ONLINE TECHIE SUPPORT receives in connection with the user support services we provide to user (the “Services”) in accordance with the Terms of Use . When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you (the “user”) agree to our use of this information consistent with this privacy policy.
      • HOW WE COLLECT INFORMATION
        We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services. TYPES OF INFORMATION ONLINE TECHIE SUPPORT COLLECTS
        Personal Information Payment Information Computer and System Information Remote Access Diagnostic Tool Reports Live help records Cookies Log Files
        SHARING AND INFORMATION DISCLOSURE
        We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services. We may also share, disclose, or transfer your personal information as follows: • To ONLINE TECHIE SUPPORT affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes; • To third party service providers and suppliers acting on our behalf to provide products or services to you; and • To other third parties for purposes you have allowed. Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of ONLINE TECHIE SUPPORT or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
        INTERNATIONAL USERS
        Because ONLINE TECHIE SUPPORT operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by ONLINE TECHIE SUPPORT and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the ONLINE TECHIE SUPPORT website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.
        CHILDREN
        Our Services are not intended for use by anyone under the age of 18. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 18.
        NOTIFICATION OF CHANGES
        We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.

        DECLARATION

        • Online Techie Support is a third-party service provider of REMOTE TECH SUPPORT for software, and hardware related issues in desktops, laptops, and peripherals. We provide services through our pool of trained specialists and experts who may be certified by leading technology companies such as Microsoft, Dell, HP etc. ANY USE OF THIRD PARTY TRADEMARKS, BRAND NAMES, PRODUCTS AND SERVICES IS ONLY REFERENTIAL AND Online Techie Support HEREBY DISCLAIMS ANY SPONSORSHIP, AFFILIATION OR ENDORSEMENT OF OR BY ANY SUCH THIRD PARTY. Brand names, trademarks, logos, company names used in the site are for representation purposes only. We at Online Techie Support do not represent or endorse any of the third-party companies. The company also does not bear any liability of the third party content on this website

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